Privacy Policy

1. Who we are

This Privacy Policy describes how [COMPANY LEGAL NAME, e.g. "Auxen, Inc."] (“Auxen”, “we”, “us”) handles personal information in connection with the auxen.ai website and service. Questions: [email protected].

2. What we collect

Account information

• Email address (used for sign-in via one-time code).
• Optional profile fields you enter during onboarding: business name, intended use, communication style preferences.

Billing information

• Prepaid USD credit balance, top-up history, and saved payment method, processed by Stripe. Auxen never sees your full card number — Stripe stores and processes payment credentials.
• If you pay with USDC: your wallet address, the payment and refund amounts, and the transaction IDs, linked to your account. Payments on the Base network are public: anyone can see the wallet addresses and amounts of a transaction on the network. That's how blockchains work, and it isn't something Auxen controls. We check paying wallets against the US Treasury's public sanctions list.

Service data (your content)

• Documents you upload to the Knowledge Base. Stored on the server and indexed into vectors so your AI can retrieve them.
• Chat messages sent to your private endpoint. Stored in your deployment's conversation history so follow-up questions work. You can delete a conversation at any time from the dashboard.
• System prompt and voice-training files. Used to personalize your AI's responses. Stored on the server.

Operational data

• Server logs (timestamps, request paths, deployment IDs, redacted error messages) retained for [RETENTION DAYS, e.g. 30] days for debugging and abuse prevention.
• Minimal analytics on the marketing site (page views, referrer). We do not use tracking pixels or cross-site profiling.

3. What we do NOT collect

• We do not sell or share your data with advertisers.
• We do not use your uploaded documents or chat messages to train models, our own or anyone else's.
• We do not call third-party inference services with your content. Your model runs in your own private deployment on dedicated hardware.

4. How we use what we collect

• To provide and operate the Auxen service.
• To bill you and honor your plan.
• To provide customer support when you ask.
• To secure the service (detect abuse, prevent fraud, investigate incidents).

5. Who we share data with

• Stripe — payment processing.
• Base network — a public blockchain that records USDC payments and refunds, if you pay that way.
• Compute hosting providers — we rent computing hardware to run your deployments (dedicated to you) and workers. The provider operates the hardware; they do not have access to decrypted model traffic.
• Claude (Anthropic) — used to generate your personalized system prompt from your onboarding answers, and to write up a worker's job from what you type in the guided hire setup (or send to our agent-to-agent endpoint without a written job). We pass only that short text, never your documents, chat history, or what your workers read.
• Tool servers you connect (such as Zapier) — receive only the actions you approve or allow your workers to take, with the details shown in the approval request.
• E2B — only for workers you allow to run code: runs the short scripts they write, in a sealed space with no internet access. It receives only the code and the data the worker puts in it, and the space is deleted right after the run.
• Legal obligations (valid subpoena, court order, etc.), with notice to you where lawful.

6. How we protect your data

• All traffic over HTTPS.
• Deployment credentials (API keys, endpoint URLs) are stored per account and not exposed across accounts.
• Stripe handles payment card data; Auxen does not store card numbers.
• Access to production systems is limited to [NAMED OPERATORS].

No system is perfectly secure. We disclose known incidents promptly to affected customers.

7. Your rights

You can, at any time and from your dashboard:

• Access the data we hold about you (Settings).
• Delete your uploaded documents (Knowledge Base → remove).
• Delete a conversation (Dashboard chat → delete).
• Delete any active deployment to stop billing immediately (Dashboard → Model Settings → Delete deployment).
• Delete your account and all associated data — email [email protected] and we will action it within [RETENTION RESPONSE WINDOW, e.g. 7 business days].

Residents of the EU/UK have additional rights under GDPR; residents of California have additional rights under the CCPA/CPRA. Contact us for data access or deletion requests under those frameworks.

8. Data retention

• Account data is retained while your account is active. On deletion, we erase account data and associated uploaded content within [ERASE WINDOW, e.g. 30 days].
• Operational logs are retained for [RETENTION DAYS, e.g. 30] days then purged.
• Billing records are retained for [TAX RETENTION YEARS, e.g. 7] years for tax/audit compliance.

9. International users

Auxen operates from the United States. If you are accessing the service from outside the US, you understand that your information is processed in the US and potentially in the region of the compute hosting provider running your deployment.

10. Children

Auxen is not intended for individuals under [AGE, e.g. 13 or 16 (EU)]. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy over time. If changes are material we will notify you via email to the address on file before they take effect. Continued use of the service after changes take effect constitutes acceptance.

12. Contact

For privacy questions or requests: [email protected].