Terms of Service

1. Agreement

These Terms of Service (“Terms”) are a legal agreement between you (“Customer”) and [COMPANY LEGAL NAME, e.g. "Auxen, Inc."] (“Auxen”, “we”, “us”). By accessing or using the Auxen service (the “Service”) you agree to be bound by these Terms.

2. The service

Auxen provides a platform that deploys a private AI model endpoint, a knowledge-base layer, and associated tooling on your behalf. Pricing, usage tracking, and the per-minute billing mechanics are described on the pricing page and in your account dashboard.

3. Accounts

• You must provide an accurate email address to create an account. One-time codes sent to that address authenticate access.
• You are responsible for safeguarding your account credentials and API keys. Treat API keys like passwords.
• If you pay with USDC without an account, your first payment creates an account linked to the paying wallet, and an API key is shown once. Whoever holds that key, or controls that wallet, controls the account. Wallet accounts have no email address, so keep the key safe: we may not be able to restore access if it's lost.
• You must be at least [AGE, e.g. 18] years old (or the age of majority in your jurisdiction) to use the Service.

4. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or third-party right.
• Generate content that infringes intellectual property, defames, or sexually exploits any person.
• Generate malware, phishing content, or spam.
• Attempt to extract model weights, reverse-engineer the Service, circumvent rate limits, or probe the infrastructure.
• Submit content that constitutes protected health information, payment-card data, or other regulated data unless you have a signed Data Processing Agreement with us that specifically permits it.

AI workers, and anything they do through tools you connect, are covered by these rules. In addition, you agree not to use a worker to:

• Send unsolicited bulk messages, or email or message people who haven’t agreed to hear from you.
• Read websites against their terms, get past logins, paywalls or access controls, or put heavy load on a site.
• Collect personal information about people, or track or monitor a person.
• Act in another app in a way that app’s own terms forbid.

You are responsible for the actions you approve or let a worker take without asking. To report a worker misusing the Service, use the report form or email [email protected] with “Abuse report” in the subject.

We may suspend or terminate accounts that violate these rules, with or without notice.

5. Your content

You retain all rights to the documents, prompts, and other content you submit to the Service (“Customer Content”). You grant Auxen the non-exclusive license needed to store and process your Customer Content solely to operate the Service for you.

A worker's notes, messages, wake log and approval records are Customer Content and belong to your account. All of them are deleted 30 days after you fire the worker.

We do not train models on Customer Content. We share Customer Content with third parties only as needed to run the Service for you, as described in the Privacy Policy: the compute hosting providers that run your deployments and workers; Anthropic, which writes a worker's job or your system prompt from the short setup text you type (never your documents, chat history or what your workers read); E2B, which runs the short scripts of workers you allow to run code; the tool servers you connect yourself, which receive only the actions you approve or allow; and, where required, a legal order.

6. Fees and billing

• Auxen bills Pay-As-You-Go: you add USD credits to your account and we deduct per minute of active time of your deployments. A deployment that is on is billed for every minute it is on, even when it receives no requests; paused time costs nothing. Credits never expire.
• Optional auto-recharge will top up your balance using a saved payment method when it falls below a threshold you choose. You can disable auto-recharge at any time from the dashboard.
• Taxes, where applicable, are your responsibility and may be added by Stripe to your invoice.
• Refunds of unused credit are evaluated case-by-case.

Paying with USDC

• What we accept. You can pay in USDC on the Base network, through the payment request our service returns (for example, when hiring a worker). Prices are in US dollars, and each 1 USDC buys $1 of credit. We pay the network fees for these payments. We credit only payments made through a payment request. USDC sent any other way, any other token, or USDC on another network may not be credited, and we can't promise to recover it.
• Payments are final. A payment that has gone through on the network can't be reversed. It becomes prepaid credit on your account, used and kept exactly like card credit, and it doesn't expire. Credit isn't a deposit account or stored money, earns no interest, and can't be transferred to another account.
• Refunds. You can ask for unspent credit bought with USDC to be refunded, including budget returned from a worker you fired. A refund goes only to the wallet that paid, in USDC on the same network, and never for more than that wallet paid in. Credit bought by card is never paid out in USDC, and credit bought with USDC is never paid out to a card or bank account. The amount is held off your balance while we review the request. We aim to send refunds within one business day, and we pay the network fee. We may decline or delay a refund where the law requires it, or where we suspect fraud, abuse or a breach of these Terms; if we decline, the amount goes back on your balance. The smallest refund is $0.10.
• Limits. A single payment can be $1 to $500, and a wallet can pay up to $500 in any 24 hours. New accounts also start under our usual limit on total worker budget. We may change these limits.
• Your wallet, your responsibility. You're responsible for the wallet you pay from, for the payments you authorize, and for any software that authorizes them for you, such as an AI agent. Auxen isn't the issuer of USDC and doesn't run the Base network. We're not responsible for their delays, outages or failures, or for changes to USDC's value.
• Sanctions and the law. You confirm that you aren't a person or entity on a sanctions list, and that you won't pay from or ask for a refund to a wallet linked to one. We check wallets against the US Treasury's sanctions list. We may refuse, hold or report payments, and may close accounts, where the law requires it.
• Taxes. Paying in USDC may have tax consequences for you, and those are your responsibility.

7. Cancellation and termination

• You can delete any deployment at any time from the dashboard. Billing stops the moment the deployment stops running.
• We may terminate your access for violations of these Terms, for unpaid fees, or for extended inactivity with notice.
• On termination, we will delete your Customer Content and account data within [ERASE WINDOW, e.g. 30 days] unless a longer retention is required by law.

8. Service availability

We aim for high availability but we do not guarantee 100% uptime. Scheduled maintenance and upstream provider outages (compute hosting, Stripe, DNS) can cause brief interruptions. Specific SLAs, if any, are set forth in your order form or your Enterprise plan agreement.

9. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI outputs may be wrong, incomplete, or inappropriate for a given use; you are responsible for reviewing outputs before relying on them.

10. Limitation of liability

To the maximum extent permitted by law, Auxen's aggregate liability for any claim arising out of or related to these Terms is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or punitive damages, including lost profits, lost data, or business interruption.

11. Indemnity

You will defend and indemnify Auxen against third-party claims arising from Customer Content or your breach of these Terms.

12. Governing law

These Terms are governed by the laws of [JURISDICTION, e.g. the State of Delaware, USA], without regard to conflict-of-laws principles. Disputes will be resolved in the state and federal courts located in [VENUE, e.g. Wilmington, Delaware].

13. Changes

We may update these Terms. Material changes will be announced via email to the address on file. Continued use after the effective date of an update constitutes acceptance.

14. Contact

[email protected]